Account access
Start with your organisation’s account administrator. Include the service name and the sign-in step where you are blocked; never send a password.
Support centre
Clear routes when something needs attention.
Guidance for client teams using services we support. For urgent service issues, use your agreed incident route first, then send us the context so we can coordinate.
Find the right kind of help
Search the support topics. If you need urgent help, follow your organisation’s existing operational escalation route.
Accessibility help
Tell us what device, browser or assistive technology you use and what you were trying to do. We can offer an alternate route while we investigate.
Incident reporting
For a suspected security or privacy incident, contact us promptly using the support request and select Incident reporting. Include timing and impact, but do not attach sensitive health records.
Planned maintenance
We coordinate maintenance windows with client service teams and share impact, timing and recovery updates through the agreed operational channel.
Integration questions
Include the system boundary, environment, error time and a request or correlation reference where available. Remove tokens and personal health data.
Service requests
Describe the outcome needed, urgency and any service deadline. We will confirm scope and the appropriate next step.
No support topics match that search. Try another word or contact us below.
When we’re available
Service hours and urgent routes
Our standard support coordination hours are Monday to Friday, 09:00–17:00 UK time, excluding UK public holidays. Contracted service levels, where agreed, take precedence.
For an urgent production issue, use the named incident channel documented for your service. Morrowline does not provide emergency medical advice. For urgent health concerns, contact your local emergency services.
Non-urgent enquiries ↗Support request
Tell us what’s happening.
Do not include passwords, payment details or identifiable patient health information. We will use your details to respond to this request.
Helpful details: service name, time observed, steps to reproduce and impact.
Thank you. Your support request has been received.
We couldn’t send your request. Please try again or use your agreed support route.